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Students using Lenovo Laptops

Department of Information Technology

IHS Student Overview

Getting Started with Technology: IHS Students

The Department of Information Technology provides technology tools, resources and support services for the University.

Getting Help

The first point of contact for any technology related question or problem is the Technology Service Desk. The Service Desk is available 24/7 by phone: 973-275-2222. To open a support ticket, email servicedesk@shu.edu

Walk Up Support, located on the first floor in the Information Commons is staffed Monday to Friday from 8am - 5pm in the summer, and 8am - 6pm in the Fall and Spring.

How To Add Campus Wireless to your Mobile Device How To Add Wireless Calling
How to add a Seton Hall e-mail account to a mobile device PirateNet Password
BluePrint LinkedIn Learning
What is Office365 What is Microsoft Teams
Qualtrics Survey Tool Wireless Projection with Solstice
Citation Management with Zotero SHUmobile
Blackboard Mobile Additional Resources

How To Add Campus Wireless to your Mobile Device

Apple iOS (iPhone/iPad/iPod Touch)

  1. Settings > WiFi
  2. Tap on “campus”
  3. Enter your PirateNet username and password
  4. Accept security certificate

Android

  1. Settings > WiFi
  2. Tap on “campus”
  3. Enter your PirateNet username and password

How To Add Wireless Calling

With Wi-Fi Calling, you can make or receive a phone call if you have a Wi-Fi connection in an area with little or no cellular coverage.

Apple iOS (iPhone/iPad/iPod Touch)
Turn on Wi-Fi calling in Settings > Phone > Wi-Fi Calling. You might need to enter or confirm your address for emergency services.

If Wi-Fi Calling is available, you’ll see Wi-Fi after your carrier name in the status bar. Then your calls will use Wi-Fi Calling. For more help, visit the Apple support page.

Android
To set up Wi-Fi calling on most phones:

  1. Go to your phone's Wireless and Network Settings.
  2. Select the More or More Networks option
  3. Find Wi-Fi Calling and enable it

How to add a Seton Hall e-mail account to a mobile device

Apple iOS (iPhone/iPad/iPod Touch)

  1. Download the Outlook app on the App Store.
  2. Sign in with your PirateNet username and password

Android

  1. Download the Outlook app on the Play Store.
  2. Sign in with your PirateNet username and password

PirateNet Password

Anytime you change your password, you will also have to update the password on each device to retain account and wireless network access.
Learn more about changing and resetting your password here.


BluePrint

Printing on the Interprofessional Health Sciences (IHS) campus will use the University BluePrint system. The BluePrint system manages your printing while providing convenience and security. Your ID card (or PirateNet login) is required to release documents at any student printer on the IHS campus, ensuring your documents stay private and secure.
Learn how to install the BluePrint printer for Windows and MAC and how to print.


LinkedIn Learning

LinkedIn Learning provides a customized learning experience that features instructional content relevant to your professional interests and goals. Learn skills and earn credentials to your LinkedIn account by completing courses.
Sign-in to PirateNet to access LinkedIn Learning.


What is Office365

The Microsoft Office 365 suite of serivces is provided by the University to all active members of the University community. These collaboration and productivity tools are delivered in the cloud and can be used to store files and share them with co-workers. Besides Mail and Calendar, the Office 365 suite includes OneNote, OneDrive, Sites as well as access to office application tools such as Word, Excel, and Powerpoint.
Learn more about Office365 and the full list of programs available.


What is Microsoft Teams

Microsoft Teams is an Office 365 workspace where teams of people can collaborate, hold meetings and share files. The Teams product supports private and group conversations, including chats and calls. A team can be formed based on a class, a specific project, a department, a club or any type of group activity.
Learn more about Microsoft Teams and how to download to your mobile devices.


Qualtrics Survey Tool

Qualtrics is a web-based survey tool available to the Seton Hall community. Qualtrics Research Suite software simplifies the process of collecting and analyzing data. It also supports collaboration, making it easy to build and share surveys with peers at Seton Hall.

Click here for instructions on using Qualtrics


Wireless Projection with Solstice

Solstice is the application needed to use the wireless projection system found in all of the lab and classrooms on the Interprofessional Health Sciences campus. It allows you to stream device screens, share videos, post individual application windows, and view web content.

Solstice removes technical barriers to better collaboration in the meeting room by allowing any number of connected users to share unlimited content.

Click here for instructions and Solstice installation


Citation Management with Zotero

Zotero is a free, easy-to-use tool to help you collect, organize, cite, and share your research sources. You can download Zotero either for Firefox, or in a standalone version that allows you to use Zotero with other web browsers.
Learn more about Zotero


SHUmobile

SHUmobile delivers access to Seton Hall University’s mobile content and web portal from any iOS or Android device

  • Campus Map
  • SHUFLY Shuttle Tracker
  • Course Info, Schedule, and Grades
  • Campus News and Events
  • Laundry Availability View

Download for iOS or Android


Blackboard Mobile

Blackboard's mobile solution helps students stay informed, up-to-date and connected. This app includes Blackboard Collaborate with the Ultra experience - a synchronous web conferencing solution for high-quality virtual classes and meetings.

  • Access course content, grades, announcements and assignments anywhere, anytime.
  • Create, browse, and reply to conversations.
  • Get push notifications about new grades, upcoming tests, and due dates.
  • Prioritize your work. Stay on top of upcoming assignments and deadlines.

Download for iOS or Android


Looking for Answers?

Use our search and your search results will cover both our Knowledgebase and Service Catalog.

Training Opportunities

The TLT Center offers classes and events for all members of the University community.

Technology Service Desk

The Technology Service Desk is available 24/7, phone or e-mail:

Walk Up Support

Laptop Support is located in the the Information Commons on the Interprofessional Health Sciences (IHS) Campus. 

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