Assessment & Quality Assurance
Co-chairs: Marva Cole-Friday, Jacqueline Galler & Cassandra Graham
Purpose/Mission: To create a culture of assessment and ensure a consistent quality experience centered in mission in the Division of Student Services, grounded in best practices.
- Restructured 2019-2020 Divisional Annual Report & Annual Report Submission Process
- Submitted Grant for NASPA’s Channing Briggs Small Research Grant
- Completed Qualitative Coding of Spring Check-in Survey regarding students’ academic experiences at Seton Hall during the Covid-19 pandemic.
- Conducted comprehensive research on multicultural centers at Seton Hall’s peer institutions.
- Consulted in the development and distribution of the 2020 commencement survey due to Covid-19 pandemic.
- Committee members completed the Massive Open Online Courses (MOOCs): “Applying & Leading Assessment in Student Affairs.”
- Gathered and submitted mission and vision statements from various departments which they then updated
- Designed the template for the policy, process and procedure manual
- Gathered Onboarding and New Hire best practices from other organizations
- Create an Assessment Calendar & cycle for the division.
- Create and develop Student Services Assessment webpage
- Create & hold Assessment Professional Development Workshops (three per semester) for Student Services.
- Identify and train department assessment representatives
- Better understand and provide options to gather student feedback other than surveys
- Identify key personnel within Student Services who will gather information from their respective departments within the division.
- Provide template for the policy, process and procedure manual
Co-chairs: Colleen Dallavalle and Josh Reda
Purpose/Mission: Provide opportunities for members of Student Services and the greater Seton Hall Community to connect with one another through meaningful professional, personal, and social engagement connections.
- Hosted several well attended virtual trivia nights with staff
- Identified areas of affinity and connection within Student Services
- Developed a framework for future events
- Build on our event framework by focusing on divisional recognition
- Explore and offer more social activities
- Renew our divisional energy towards servant leadership.
Co-Chairs: Ghana Hylton and Jasmine Boddie
Purpose/Mission: Find new and innovative ways to communicate more efficiently and effectively with various populations.
- Developed a communication structure consisting of these three main areas: Divisional Outreach, Student Outreach and Campus/Community Partnership Outreach
- Creating a contact list for representatives in all Student Services areas identifying one point person for the divisional newsletter, parent and family outreach, and web pages/social media
- Created a new student and divisional newsletter template
- Audited departmental webpages
- Utilizing new tools for submitting divisional and student news
- Documenting and scheduling student outreach by area so that communication to students remains even throughout the week
- Expanding the relationship between SHU and the areas where our three campuses reside and incorporating more opportunities for collaboration with neighboring towns and organizations
- Expanding the contact list for representatives in all Student Services areas identifying one point person for the assessment and other areas as needed
Co-Chairs: Nicole Giglia & Maggie Hernandez
Purpose/Mission: Identify areas for mission-driven professional growth for all members of Student Services that strengthen their professional competencies consistent with field standards and trending topics.
- Issued division wide survey to identify professional needs, wants, and gaps
- Lead divisional awards and recognition initiative for End of Year Celebration
- Revamp employee evaluation forms and process to be more user friendly and focused on employee development
- Create “Last Fridays” professional development series for employee engagement
- Propose plan for “Pathways to Promotion” initiative
Co-Chairs Robert Franco and Brandon Larmore
Purpose/Mission: Enhance the technological proficiency, utilization, and resources of Student Services professionals and empower students with the resources to thrive during their Seton Hall experience.
- Developed a focus group with the Market Research Center to determine student awareness, usage, and understanding of available technological resources at Seton Hall
- Conducted a review of divisional applications to determine if any were duplicitous or had transferability to other areas of the division.
- Design a SharePoint information and competency building repository for Student Services staff and administration
- Develop a BlackBoard community page for the graduate student population at Seton Hall, inclusive of all majors, programs, and campuses