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Customer Experience Certificate Program

Welcome to the Seton Hall University Stillman School of Business Customer Experience Certificate Program

Excellent customer experience creates brand loyalty, affinity, and drives revenue. The Customer Experience Certificate Program offered through the Seton Hall University Stillman School of Business may be one of the most important investments your company can make. Whether you attend the four-day in-person classroom experience or join us online, you will learn to understand how customers feel about your company based on their experiences. You will develop deeper customer insights and learn how to integrate innovative digital methodology that will make your organization stand apart from the competition. The Seton Hall University Stillman School of Business Customer Experience Program is designed by industry experts and thought leaders, for professionals seeking advanced skills in this fast-growing discipline. Classes feature a hands-on, interactive approach designed to provide the skills required to lead your company’s new customer experience culture.

Earn Academic Graduate Credit

Not only will you advance your education and develop new strategies for the workplace, but at the completion of the program you’ll receive two graduate management elective credits. If you apply and are accepted to the MBA program, you will receive a third credit when you complete a project with Seton Hall faculty. This differentiating factor puts you even further ahead in your journey.

If you have any questions or would like to discuss the certificate, feel free to call (973) 761-3330 or email one of our Program Managers: Kathleen Rizzi at, Margaret Allen at, or for MBA credit, Elissa Dutton at  

In-Classroom ($4,995)
Dates: TBD due to COVID-19

  • Networking
  • Customer Experience Portfolio & All Course Materials
  • 4 Weeks of Mentoring  

Online ($4,995) 
Rolling Admissions (Start Anytime), Self-Paced Online Program

  • Customer Experience Portfolio & All Course Materials
  • Interactive Projects
  • 8 modules; total of 40 hours
  • 2 management elective credits toward an MBA or 3 when completing an additional project with Seton Hall faculty

Students in Library

Why Customer Experience?

Customer Experience is a strategy for sustaining a competitive advantage. Learn how to create memorable Customer Experiences across multiple channels to gain a competitive advantage. Reaching this level of expertise is now attainable in our 8 module program.


"Emergent Leadership for Customer Experience Success"
You can access the recording here

"Customer Experience Lessons Learned Through the COVID-19 Pandemic" 
You can access the recording here.

Stacy ShermanWhat others are saying...

Becoming a CX Expert doesn't happen automatically or overnight. It required on the job training and taking a course at a reputable university. That's exactly what I did.  
– Stacy Sherman, MBA, CUA, Customer Experience Leader