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In-Class Program

Now you can complete your Seton Hall University Extension Customer Experience Certificate Program in just four days! The program meets the same high academic standards of the Seton Hall University Stillman School of Business graduate programs. Our challenging, interdisciplinary curriculum will prepare you to excel in the evolving and rapidly expanding Customer Experience field. Prepare to participate, collaborate with your designated team to solve real-world challenges, using practices and methodologies deployed by top companies.

What To Expect?

A break from your regular routine! Enjoy your four-day sabbatical in this fast-paced, collaborative course with your contemporaries. In the Seton Hall University Stillman School of Business Customer Experience program, you will address real-life business issues, be challenged by our faculty, engage in strategy sessions, goal-setting exercises, touch-point mapping, and organizational planning, all in a customer-focused environment.

Our in-class program allows you to concentrate fully on the subject matter while interacting with your peers, collaborating on projects, and brainstorming real-work challenges.

During the program, you and your team will engage in a Capstone Project to apply your new learning toward a real-world or hypothetical real-world problem that you will solve during the eight-module program. At the program’s conclusion, you will have completed your very own Professional Customer Experience Portfolio.