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Frequently Asked Questions

Who Should Attend?
The program is designed for individuals and teams who touch the customer experience and who are empowered to drive new initiatives within their organization. Because it is interdisciplinary, it is appropriate for a diverse background of individuals, including but not limited to the following functional roles: sales executives, marketing or brand managers, product management, IT, finance, operations, and legal.

Can I get a brochure to show my company?
Yes. Simply use the "Download Brochure" button to gain access to both the online and in-classroom informational PDF.

When do classes begin?
The in-classroom course is offered several times throughout the year (seasonally). The online program is offered as a self-paced learning experience with rolling admissions, which means you can start at any time.

Do I receive academic credit?
Not only will you advance your education and develop new strategies for the workplace, but at the completion of the program you’ll receive two graduate management elective credits. If you apply and are accepted to the MBA, you will receive a third credit when you complete a project with Seton Hall faculty. 

How long will it take to complete the program?
The in-person program can be completed in four days. The online program can be completed on your schedule. The suggested pace is 1 module per week, making it an 8 week course.

How much time should I expect to spend in the coursework?
For the in-person program, the majority of time will be spent in the classroom. For the online program, participants should plan to spend approximately two - four hours for each module watching videos, completing exercises, and interacting with the faculty and peers.

Is there an application fee?
No, there is no application fee. Participants can apply online.

Are there any prerequisites or work experience required?
No, the course is designed for participants with no prior CX knowledge and does not require any technical skills.

What is the cost of the program?
The programs cost $4,995. The price of both programs includes all course materials. The in-classroom program also includes continental breakfast and lunch. Group discounts are available for teams of three or more individuals.